Telephone-based Sales Skills Development

This intensive programme will coach your telephone-based sales professionals to get the most out of every contact with the customer or prospect.  Delegates will gain a sound understanding of best practice techniques and how to optimise ‘critical talk time’ to ensure that they can meet and exceed targets consistently.   The six key stages of telephone selling will be applied to real working situations allowing delegates to put learning directly into practice.  The courses will be tailored to th roles existing in your organisation and will cover functions including;

) Telephone Account Management

) Cold Calling Outbound

) Appointment Setting

) Outbound Teams

) Inbound Teams

) Sales Through the Service Teams

) Retention Teams

) Hybrid roles