Archive for the ‘Latest News’ Category

Dec 1Silent Edge launches biggest Sales Academy yet with BT

Silent Edge’s relationship with BT is going from strength to strength with the signing, last week, of a contract to roll out the largest sales development programme yet with the telecoms giant.  Silent Edge has already implemented successful talent development programmes for 800 sales staff in BT Redcare, BT Engage IT and BT Directories.

Aug 26Sales down on high street, says CBI

UK retailers may need to make a bigger investment in their sales training, after the CBI reported that sales volumes declined in August at the fastest pace for over a year.

Aug 26Call centre operator and staff praised for 2011 Census work

A contact centre that recruited nearly 900 people in Manchester answered nearly a million phone calls between March 4th and May 15th, it has been revealed.

Aug 26BSkyB call centre criticised for ‘counter-productive’ bonus scheme

BSkyB has been criticised over a call centre bonus scheme that led to some customers complaining that they were hung up on during calls.

Aug 26Banks ‘must communicate more with customers’

Now is a critical time for banks to think about their relationships with consumers, a financial expert has said, which may involve implementing better financial sales training to achieve improvements in customer service.

Aug 25Silent Edge finalist in National Business Awards

We’re delighted to be in this year’s final for the Business Enabler of the Year award at the National Business Awards.  Over 150 of Britain’s most innovative and sustainable public and private sector businesses have been announced as finalists in the awards this November.

Aug 25Women’s representation in boardrooms improving, but more action needed

Just 18 women were hired to top-level FTSE 100 management positions throughout the whole of 2010, research conducted by Lord Davies revealed earlier this year.

Aug 25CIPD annual conference focuses on innovation through HR

The Annual Conference and Exhibition hosted by the Chartered Institute of Personnel and Development (CIPD) will provide people in sales talent management jobs with an insight into HR and sustaining business performance.

Aug 25Open plan offices reflect changes in corporate culture

There has been a significant rise in open plan working in the UK’s offices, driven partly by cost considerations and partly by a change in corporate culture, says the British Council for Offices (BCO).

Aug 23Systems Thinking Design improves call centre productivity in study

Empowering call centre staff to drop the scripts and provide customers with a personalised service is delivering major benefits for a number of businesses, research from Loughborough University has found.